CONTACT US
We’re here to assist you.
Whether you have a question about an order, a fragrance, shipping, returns, exchanges, or anything else, our customer-service team is happy to help.
CUSTOMER SERVICE
Email us at:
support@balerionshop.com
ORDER ENQUIRIES
For questions about an existing order, please include your order number and the email address used when placing your order. This will help us assist you more efficiently.
SHIPPING & DELIVERY
For questions regarding order processing, delivery, tracking, or shipping issues, please contact us with your order number and relevant details.
RETURNS & EXCHANGES
Return requests must be submitted within 7 days of receiving your order. Please include your order number and a brief description of your request.
CANCELLATIONS
Cancellation requests must be submitted within 24 hours of placing your order. Please contact us as soon as possible and include your order number.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible with your order number and photographs of the issue.
RESPONSE TIME
We aim to respond to customer enquiries as promptly as possible. Response times may vary depending on enquiry volume, weekends, holidays, and other circumstances.