Refund policy

We want you to feel confident when purchasing from BALERION.

RETURNS

Return requests must be submitted within 7 days after receiving the item. Return requests submitted after this period may not be eligible for a refund or exchange.

CONDITION OF RETURNED PRODUCTS

To be eligible for a return, products should be unused and in their original condition, returned with the original packaging where possible, free from damage, excessive use, or alteration, and suitable for resale.

For fragrance products, we recommend that customers do not excessively use or test the product before deciding whether to return it.

We reserve the right to refuse a return where the product has been used, damaged, altered, or is otherwise unsuitable for resale, subject to applicable consumer law.

EXCHANGES

Where available, eligible products may be exchanged for another product. If the replacement product has a different price, any applicable difference may need to be paid or refunded.

REFUNDS

Once an eligible return has been received and inspected, we will notify you regarding the status of your refund. Approved refunds will generally be issued to the original payment method.

The time required for the refund to appear may depend on your payment provider or bank.

Original shipping charges may not be refundable unless required by applicable law or otherwise stated at the time of purchase.

RETURN SHIPPING

Unless otherwise stated or required by applicable law, customers may be responsible for the cost of returning an item.

Please contact us before sending a return so that we can provide the applicable return instructions.

NON-RETURNABLE ITEMS

Certain items may not be eligible for return where permitted by law, including products that have been substantially used, damaged, altered, or otherwise made unsuitable for resale.

Products affected by hygiene or safety restrictions may also be subject to additional return limitations.

DAMAGED OR INCORRECT ORDERS

If you receive an incorrect, damaged, or defective item, contact us as soon as possible with your order number and photographs of the issue.

ORDER CANCELLATION

Cancellation requests must be submitted within 24 hours after placing your order.

We will make reasonable efforts to accommodate cancellation requests received within this 24-hour period before an order enters processing or dispatch.

Once 24 hours have passed, or once an order has been processed, packed, or dispatched, cancellation may no longer be possible.

In such cases, the order may need to be handled under the return provisions of this policy.

REFUNDS FOR CANCELLED ORDERS

If we are able to cancel your order and payment has already been received, the applicable refund will be issued to the original payment method.

Refund processing times may depend on your payment provider or bank.

SALE AND PROMOTIONAL ORDERS

Cancellation and return terms may also apply to promotional or discounted orders, subject to the terms of the relevant promotion and applicable law.