Shipping policy

At BALERION, we carefully prepare every order before it begins its journey to you.

ORDER PROCESSING

Orders are normally processed after payment has been successfully confirmed. Processing times may vary depending on product availability, order volume, weekends, holidays, and other circumstances.

DELIVERY TIMES

Estimated delivery times are displayed during checkout where available. Delivery estimates are not guaranteed unless specifically stated otherwise. Delivery may be affected by carrier delays, customs clearance, weather, incorrect or incomplete address information, or other unforeseen circumstances.

SHIPPING ADDRESS

Please ensure that your shipping address is complete and accurate before completing your purchase. BALERION is not responsible for delays or additional costs resulting from incorrect or incomplete delivery information supplied by the customer.

TRACKING

Where tracking is available, tracking information will be provided after the order has been dispatched. Tracking information may take some time to become active after the parcel has been handed to the carrier.

INTERNATIONAL ORDERS

International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country. These charges may be payable by the customer. Customers are responsible for ensuring that products ordered can legally be imported into their country.

DELIVERY ISSUES

If your parcel appears delayed, contact us with your order number so that we can review the available tracking information. If a parcel is marked as delivered but you have not received it, contact us as soon as possible.

LOST OR DAMAGED PARCELS

If your parcel arrives damaged, retain the packaging and contact us promptly with photographs and your order information. We will review the matter and work with the applicable delivery provider where appropriate.